Knowledge base

July 24, 2020

Introducing the new Microsoft Teams Rooms Premium

Microsoft Teams Rooms Premium is a cloud-based IT management and monitoring service that up-to-date and proactively monitors Microsoft Teams Rooms devices and their peripherals, supporting an environment optimized for a great user experience.

Microsoft Teams Rooms Premium is for organizations looking to improve their meeting room experience and quickly increase their footprint by offering proactive management for Microsoft Teams Rooms devices. This service allows organizations to save time, money and expertise that would otherwise be spent on “do it yourself” room management.

The Microsoft Teams Rooms Premium service is built on a strong foundation of Microsoft’s expertise in software-centric endpoint management, machine learning, and intelligent automation. Microsoft Teams Rooms Premium helps organizations deliver a high-quality experience across multiple remote sites and can accommodate any growth rate an organization needs.

Transform any meeting with Microsoft Teams Rooms

Effective meeting room experiences

Effective meeting room experiences allow users to quickly start or join a meeting for maximum productivity. Proactive management, real-time monitoring and remediation keep rooms functional, up-to-date and safe.

Microsoft is going to launch Microsoft Teams Rooms Premium. This offering builds on the Microsoft Teams Rooms Standard experience and management capabilities available from the Teams Admin Center by combining intelligent software, dedicated experts, and enhanced insights from different organizations to continuously improve the meeting room experience.

With Microsoft Teams Rooms Premium, Microsoft provides 24/7 management and monitoring of your room operating system and software, with Microsoft unearthing insights and alerts about any action needed on site and taking action on your behalf remotely. These offerings are just the beginning, and Microsoft looks forward to expanding with additional premium experiences in the future.

By using Microsoft Teams Rooms Premium and leveraging the partner ecosystem, Microsoft can address all of your meeting room operational needs, including: 1) great device configuration , 2) ongoing management and monitoring , and 3) on-site support.

Let’s take a closer look at the core components of the offering .

24/7 Intelligent Operations

Round-the-clock software and machine learning to automate updates, detect and manage incidents, and efficiently scale rooms.

  • Real-time monitoring to quickly detect and resolve issues.
  • Automated update management saves you time and resources.
  • Real-time alerts to let you know where and how to act.
  • Proactive remediation resolves certain incidents on your behalf.

Dedicated experts

A team of experts provides 24×7 service operations, cascading support and incident resolution assistance.

  • Incident diagnosis with prescriptive guidance on the cause and required actions.
  • Automated and supportive technical assistance in troubleshooting.
  • Single point escalation support for all hardware vendors.
  • Integration with ServiceNow.

Improved insights

Benefit from extensive analysis, reporting and proven knowledge at scale with many customers.

  • Proven scaling that continuously improves the operational experience
  • Reports and dashboards on daily activities and room performance, including inventory, room health and room reliability
  • Room usage insights and recommendations and incident trend history
  • Full transparency on all operations performed on your behalf and alerts that require your attention through the dedicated admin portal
Join proximity from Microsoft Teams Rooms

The partner ecosystem plays a key role in bringing these end-to-end meeting room experiences to life. The rapid adoption of Microsoft Teams and increased demand in meeting rooms represents an important opportunity for partners to expand their business with meeting room offerings and help customers by providing additional services, capabilities and on-site support. Microsoft is pleased to announce collaborations with partners – including AVI-SPL, Datavision, NTT, and Yorktel – who plan to integrate with Microsoft Teams Rooms Premium as their Teams management engine, while providing additional solutions and offer value.

Microsoft Teams Rooms Premium is currently available in Australia, Austria, Belgium, Canada (excluding Quebec), Denmark, Finland, Greece, Germany, Ireland, Italy, Luxembourg, Monaco, The Netherlands , New Zealand, Norway, Portugal, Spain, Sweden, Switzerland , United Kingdom and United States.

Source: Microsoft Tech Community

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