Microsoft wants you to do everything on their software platforms – and this now includes calling and getting calls, thanks to Microsoft Teams Phone. This is a powerhouse of a telecommunications solution, so let’s take a look at some of the most useful features and benefits.
Use automatic operators, call queues and call escalation
Let’s start this list of features you’re used to from premium Voice over Internet Protocol (VoIP) solutions:
- Automatic operator – Routes callers directly to the person or department they want to reach without first passing a receptionist or operator.
- Call queues: Spoil callers with custom greetings and play pre-recorded messages or music while on hold.
- Call escalation – Easily turn a one-on-one conversation into a group conversation with video, screen sharing, and other features.
More of the usual (and not-so-common) VoIP features can be found in this Microsoft document.
Get rid of desk phones – or use them with lots of features
Why spend extra on a range of desk phones when you can easily enroll internet-connected devices, such as desktop computers, laptops, and mobile phones, with Microsoft Teams Phone? If you’re just setting up your telecommunications with Microsoft Teams, you don’t necessarily need desk phones, which means savings from the start.
However, if your team needs to use desk phones and audio devices in meeting rooms for some reason, there are plenty of certified to work with Microsoft Teams. Teams-certified desk phones and devices have numerous innovative features, such as:
- Authentication – For security reasons, don’t just let someone use your phones. Let phone employees log in by entering their access information on the desk phone or other devices, such as their mobile phone or PC.
- Hot desking – When a user logs into a Teams certified phone, they gain access to their list of contacts and meetings and their preferences are applied to that device. Once they have finished using the phone, they can log out so that the device is ready for the next user.
- Join at the touch of a button – Allows users to view their schedules and easily join meetings by just pressing a button.
Did you know? To register your phone with Microsoft Teams Phone, all you need to do is sign in to your Microsoft Teams account on that device. It’s so easy!
Microsoft is partnering with more and more device manufacturers so you can provide your staff with the phone they need to do their job efficiently, while your managers can easily oversee them.
Easily monitor and improve call quality
When problematic calls are reported, Teams call analysis allows administrators and help desk staff to look at those specific calls to diagnose connection and call quality issues. Administrators can also check the call quality dashboard to get a network-wide overview of the performance of your Microsoft Teams Phone system.
Teams also has a feature called Quality of Service (QoS), which prevents calls from being aborted and video chats from crashing. This works by prioritizing the delivery of delay-prone network traffic, such as voice calls and video conferencing streams. That is, QoS allows data packets of delay-prone network traffic to align with other data packets that can afford delays, such as those of app downloads.
Easily transfer existing phone numbers or obtain and assign new numbers for users
If you have existing phone numbers from another service provider, simply send a permission letter (LOA) to Microsoft and they will arrange the transfer of your numbers for you.
If you need new songs for users in Utah, using the Microsoft Teams admin center should be sufficient. You can even pretty much rely on the admin center to get phone numbers for different countries and regions and to comply with their rules and regulations.
However, if you can’t get new numbers through the admin center, or if you need to apply specific area codes or use vanity numbers, just send a LOA to Microsoft. From there, they will process your request.
Have someone call for you while you’re at it
There are times when you can’t take or make a phone call in person, but you don’t want to miss responding to people either, especially if they’re important customers. Fortunately, Microsoft Teams Phone has the Delegate feature, which allows you to have a Teams member receive and call on your behalf.