Why switching to Direct Routing in Microsoft Teams is such a smart move

Microsoft Teams has established itself as a leading collaboration platform, enabling teams to collaborate effortlessly. For optimized communication capability, more and more organizations are making the switch to Direct Routing within Microsoft Teams.

Direct Routing enables smooth integration with external telephony services and offers numerous benefits that increase productivity and streamline communication workflows.

In this blog, we highlight the benefits of migrating to Direct Routing and how it can transform communications within your organization.

Making the Connection: Direct Routing and the Outside World

Direct Routing bridges the gap between Microsoft Teams and the external world. It allows organizations to integrate their existing telephony infrastructure with Teams. By linking directly to a Session Border Controller (SBC), external phone calls can be routed through Microsoft Teams. This will give users a unified communication experience.

Migrating to Direct Routing in Microsoft Teams: A Step-by-Step Process

• Assess Your Communication Needs Conduct a thorough assessment of your organization’s communication requirements. Consider whether solutions such as Operator Connect are more appropriate.
• Choose the Right SBC and Telephony Provider A suitable Session Border Controller and telephony service provider are essential for a successful migration.
• Configure Direct Routing Working with your SBC provider is essential for proper Direct Routing configuration within Microsoft Teams.
• Prepare Your Team and Users Communicate the upcoming migration to your team and provide training and support.

The Benefits of Migrating to Direct Routing

• Integrated Communication Migrate to Direct Routing allows organizations to bundle all communication channels into Microsoft Teams.
• Cost Effectiveness Direct Routing offers significant cost savings compared to Microsoft Calling Plans.
• Secure Communication Direct Routing, integrated with an SBC, ensures that voice traffic is encrypted and protected.
• Retaining Existing Phone Numbers With Direct Routing, your organization can retain existing phone numbers.
• Scalability and Flexibility Direct Routing provides the scalability needed for growing organizations.

Conclusion: why make the switch?

Migrating to Direct Routing in Microsoft Teams is a strategic choice that takes your communication experience to the next level. It not only enhances collaboration and reduces costs, but also ensures a secure and efficient communication environment. With the expertise of ALTA-ICT by your side, setting up telephony in Microsoft Teams becomes a piece of cake. Embrace Direct Routing and unlock the full potential of your Microsoft Teams platform. Contact us via the contact page, and make an appointment right away.