Knowledge base

April 30, 2023

Powerful free app: Microsoft Forms in Microsoft 365

Microsoft 365 is one of the most popular cloud platforms in the world, with about 345 million paid seats.

One reason for the continued growth is the suite of cloud tools offered in the service. Users get a stable of more than 20 different apps, including the core MS Office suite.

With so many different apps, it is not unusual for some to go unused. Companies may not even be aware that they have access to these other useful tools. One of the most useful apps you get with a Microsoft 365 subscription is Microsoft Forms.

From sending year-end customer surveys to assessing readiness for change, Forms makes it easy. This online survey and form-building tool has much to offer organizations. And if you subscribe to Microsoft 365, you already get forms included for free.

What is Microsoft Forms?

Microsoft Forms is a drag-and-drop form, quiz and survey maker. It is easy to use and allows you to send surveys through a link. Recipients can complete your form online from any device.

Once recipients have completed the survey, the results enter the software immediately. You can see the collected results charted in the software. You can also export the results to Excel.

Getting started with forms:

  1. Go to and sign in to your Microsoft account.
  2. Choose “New form” or “New quiz: from the top menu
  1. Click “Add New” to add a new form field. You can choose from field types:
  • Choice (i.e., multiple choice question)
  • Text
  • Rating
  • Date
  • Ranking
  • Likert: (a scale that captures attitudes/opinions on a topic)
  • Net Promoter Score® (a scale from “not likely” to “very likely”)
  • Section (separator that can contain a title and image)
  • 4. Enter your questions.
  1. When finished, click “Submit” at the top. You can distribute the survey using the following options:
  • Creating a link to a web form
  • E-mail
  • QR code
  • Embed in a web page
  • Via Facebook or Twitter

Benefits of using Microsoft Forms

It is included in Microsoft 365 subscriptions

If you already subscribe to Microsoft 365, it makes sense to use Forms. It can save you money if you use a separate survey tool, such as Survey Monkey. It is easily accessed by signing in with your Microsoft account.

It saves time

Sending a survey by e-mail is time-consuming. You should be concerned about emails that bounce due to an attachment. You should also spend time collecting all the results as soon as they come in.

Using MS Forms can save you a lot of time. People do not have to download anything or open an e-mail file attachment. They simply follow your link and fill out the form online. Once they complete the survey, you will get the results. Forms also collect all the answers for you.

Get automatically mapped results

You can quickly see survey results in meaningful graphs. Forms makes it easy to export to Excel if you want to upload survey results to another platform.

On the “Responses” tab, you can hover over the result graphs to view the details.

It is easy to use

There is a very low learning curve with Microsoft Forms. The interface is intuitive and simple, so just about anyone can jump in and get started.

In what ways can you use Microsoft Forms?

Annual customer satisfaction survey

Using a Web-based survey can increase your customer response rate. They can take your satisfaction survey from any device, making it quick and easy for them.

You can see results immediately. Then map them to gain insight into what your business is doing well and what you can improve.

Worker Security Awareness Quiz

Send a security awareness quiz to your employees using Forms. It can be easily integrated into your cybersecurity awareness training. The platform also tells you the average response time per person.

Survey on change readiness

Change management is a growing focus of many organizations. This is because of the speed of technology-driven transitions. You can use Forms to improve user readiness for change acceptance. Create a change readiness survey and send it to the affected groups.

Event registration

Are you organizing an event? You can easily collect registration data. Send a link Forms via QR code, social media, text or email.

Volunteer Registration Form

Embed an MS Forms registration form on your web page to sign up volunteers. The platform automatically collects various talent or other volunteer information. This helps you better match people’s talents with your needs.

And more

More ideas can be found in the form templates. Such as:

  • Competitive analysis research
  • Post-event feedback survey
  • Office Facility Request Form
  • Employee Satisfaction Survey
  • Survey on product pricing
  • Food catering request form
  • Save the date form
  • Registration form
  • for courses

Want to get more out of Microsoft 365?

Chances are your company is leaving some value on the table with M365. Call us today at +31 0880333100 or email to learn more about our Microsoft 365 support services.

Source: chalkline

Want to know more?

Get in touch

Tech Updates: Microsoft 365, Azure, Cybersecurity & AI – Weekly in Your Mailbox.