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March 20, 2023

Microsoft’s Business Chat is a new Microsoft 365 assistant powered by Bing

We have seen how Microsoft thinks natural language processing (NLP), generative and multimodal AI is the future of its technology. The company is folding its services, including its productivity apps through Microsoft 365 Copilot. In addition to the introduction of Copilot , Microsoft also announced Business Chat.

This is a new AI that functions in all business apps and data to provide information when users need it.

Microsoft is betting big on chatbot AI. The company’s Bing Chat AI search is powered by OpenAI’s ChatGPT and GPT-4 AI models. Bing Chat is built on Microsoft’s own Prometheus software and aims to transform the way search engines work.

Much of the underlying AI that powers Bing Chat also drives the new Business Chat experience. In fact, the service is only available within Teams or Bing for Microsoft 365 customers. The chat AI is always there and uses the Microsoft Graph API to help users build better presentations, documents, e-mail, calendar, notes and more.

How it works

It is essentially an assistant for Microsoft 365. However, it is much more powerful than service such as Alexa and uses real natural language AI to provide human-like responses and interactions.

In a blog post, Microsoft provides sample prompts to participate in Business Chat:

  • “Summarize the chats, emails and documents about the [klant] escalation that took place last night.
  • What is the next milestone at [project]. Have any risks been identified? Help me brainstorm a list of some possible mitigations.
  • Write a new planning summary in the style of [bestandsnaam A] that includes the planning timeline from [bestandsnaam B] and includes the project list in the email from [persoon].
Source: Microsoft

Business Chat works with you and uses the power of Microsoft Graph to bring together data from all your documents, presentations, email, calendar, notes and contacts. Bring together information from multiple sources to keep everyone on the team on the same page and moving forward together. Spend less time on the tools and more time on the most important work.”

source: winbuzzer

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