Case B for Balance | Carefree working with sensitive data

 

The situation: departure from franchise = new ICT needs

Until early 2025, B for Balance operated as part of a larger franchise organization. But when that contract expired, the team deliberately chose to go independent. With one major consequence: the ICT had to be set up from scratch. “We didn’t just want to break free from the old structure, we wanted to start right away. With secure ICT that is easy to manage and helps us with our accountability,” says Mervin Hannappel, ICT manager at B for Balance.
 

Why secure IT is crucial for administrators.

Facts in a row:

– 3 modern Microsoft 365 workstations including email, backup and security
– Comply with ISO 27001, ISO 9001 and NEN 7510 through ALTA’s certification
– Easy management, fast service & monthly check-in
– Focused on safety and ease of use for employees
– Fully prepared for accountability to regulators
 

The challenge: managing sensitive information securely

As a trustee firm, B for Balance works with highly sensitive client data. Not only must access to it be carefully regulated, regulators also demand demonstrable security and continuity. “We must be able to demonstrate that systems are secure, who has access to what information and what we do in case of an incident,” Mervin says. “In addition, we wanted it to work simply and easily for the end user – administrators and employees.”

“Thanks to ALTA-ICT’s certifications (ISO 9001, ISO 27001, NEN 7510), we can demonstrate that our ICT meets the requirements. That gives confidence. To ourselves and to supervisors,” says Mervin. This required an ICT partner that is not only technically strong, but also understands the practice and regulations in the industry.
 

Choosing ALTA-ICT: more than just technology

In ALTA-ICT, B for Balance found that combination of substantive knowledge and practical approach. Mervin:
“ALTA thought along with us from the first conversation. Not only about technology, but also about how we could meet government requirements and what that would cost. Everything was made insightful.” That personal approach – including a regular point of contact and clear explanations – gave the confidence needed for this switch.
 

The solution: modern, secure workplaces with control

ALTA-ICT realized three modern workstations in a short time, equipped with Microsoft 365, backup solutions, email security and access management based on Zero Trust. Every employee now works from a secure, centrally managed environment. Whether in the office or remotely. “We have a grip on who can access what. And if something changes, we can easily adjust it,” says Mervin. “Also nice: if something comes up, we have direct contact with someone who knows what’s going on.”
Every month there is an evaluation moment in which ALTA discusses the status of the systems and gives advice on improvements or adjustments. This keeps the ICT environment current, secure and verifiable.
 

The added value: faster switching, more security

The switch to ALTA-ICT yielded immediately noticeable benefits. Questions are quickly answered, incidents immediately followed up. Even when an unsafe software installation was found to have been done by an external party, ALTA-ICT acted immediately. “The software was quarantined, we received an explanation and the problem was quickly resolved. Very professional.”

“Alta immediately quarantined the program, investigated the problem and fixed it. It all went very quickly and professionally,” Mervin said. “We didn’t have that kind of speed and commitment before.” The monthly consultation also helps tremendously in keeping an overview: “You know what’s going on, what’s coming up and that someone is looking along with your situation. That’s worth a lot.”
 

Why Mervin recommends ALTA-ICT. Because they deliver what they promise

“What I really appreciate about Alta ICT is that they don’t just promise something, they do it. They are easy to reach, think about solutions and are transparent about the costs. No vague offers, but clarity. That is pleasant and reliable,” Mervin concludes.
 

Also a secure and future-proof ICT environment?

Do you work in healthcare, guardianship or another sector where data protection and compliance are crucial? ALTA-ICT helps you with a secure, scalable and controllable ICT environment. Without fuss.

Schedule a no-obligation introductory meeting. We would love to think with you.