Knowledge base
June 12, 2024
Direct Routing vs. Operator Connect: What Fits Your Company?
In the modern world of work, seamless communication is essential. Microsoft Teams has emerged as a powerful hub for collaboration and communication. But when it comes to telephony integration in Teams, there are two main options: Direct Routing and Operator Connect. In this blog, we dive deeper into these two options and discover which one best suits your business needs. 🚀
What is Direct Routing?
Direct Routing gives companies the flexibility to choose their own telecom provider and integrate it with Microsoft Teams. This means you can continue to use existing PBX systems or choose a provider that best suits your business operations.
Benefits of Direct Routing:
- Flexibility: Choose your own telecom provider and maintain control over your phone lines.
- Cost savings: Use your existing PBX systems, which can save costs.
- Scalability: Easily scale up and down according to business needs.
- Geographic Coverage: Wide coverage even in regions where Operator Connect is not available.
What is Operator Connect?
Operator Connect is a newer Microsoft-managed solution that offers seamless integration with select telecom providers. The idea is to make telephony in Teams easier and faster without requiring technical expertise.
Benefits of Operator Connect:
- Easy Deployment: Quick and easy setup through the Microsoft Teams Admin Center.
- Reliability: Uses Microsoft-validated operators for guaranteed quality.
- Support: Direct support from telecom providers through Microsoft.
- Management: Centralize your telephony management within the Teams Admin Center.
Comparison Between Direct Routing and Operator Connect
| Feature | Direct Routing | Operator Connect |
|---|---|---|
| Flexibility | High (choice of provider) | Low (limited to selected providers) |
| Implementation | Requires technical knowledge | Easy to use and fast |
| Support | Depending on the chosen provider | Direct support through Microsoft |
| Management convenience | Requires more management and maintenance | Centralized management within Teams |
| Cost | Potentially lower by using existing systems | Potentially higher costs, but less management burden |
Why Choose ALTA-ICT?
At ALTA-ICT, we understand that every organization has unique needs when it comes to communication. That’s why we offer customized telephony solutions for Microsoft Teams. Whether you choose Direct Routing or Operator Connect, we provide seamless implementation and excellent support. 📞✨
Our Services:
- Customized advice: We help you make the right choice between Direct Routing and Operator Connect.
- Implementation: Professional installation and configuration of your telephony solution.
- Support: 24/7 support and maintenance to keep your communications running smoothly.
- Training: User training to get the most out of your Teams telephony.
Conclusion
Whether you choose the flexibility of Direct Routing or the simplicity of Operator Connect, the important thing is to choose a solution that fits your organization’s needs. At ALTA-ICT, we’re ready to help you every step of the way. Contact us today to discover the perfect telephony solution for your business! 📧🤝
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