
Knowledge base
May 30, 2025
Your phone system no longer works the way you work
Many SMB organizations are stuck with outdated or cumbersome telephony solutions. They’re still “just doing what they’ve always done” … until it starts to pinch.
Consider:
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📞 Difficult integration with Microsoft Teams
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🔧 Limited scalability or flexibility
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💸 High management and licensing costs
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🔍 No proper overview or logging of calls (think #ISO27001)
Recognizable?
“It works … but not nicely”
At ALTA-ICT, we hear these kinds of frustrations on a daily basis. Especially since hybrid working has become the norm, traditional VoIP systems or slow SIP gateways often prove to be out of sync with how employees really work.
The result?
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Hassle with separate apps for calling and collaboration
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Administrators struggling with SIP configurations
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Employees who just want to call through Teams … but can’t do it
Time for something that does work
That’s why more and more companies are switching to Microsoft Teams Telephony with Operator Connect. A solution that:
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Seamlessly integrates with your existing Teams environment
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No need for separate gateways or complicated configurations
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Easy to scale up or down
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Fully compliant in terms of logging and security
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Ready for collaboration with Copilot in Teams (think call data automatically used in your workflows)
What do others say?
In a recent poll on LinkedIn, respondents indicated that their biggest frustrations were¹:
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🔝 High cost & management burden
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😤 Difficult integration with Teams
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😕 Lack of logging and insight
Not surprisingly, more and more organizations are switching to a modern, flexible telephone system that does fit the way they work.
Wondering what this looks like in practice?
We’d love to show you how it can be simpler. Schedule a no-obligation demo at: alta-ict.com/AppointmentMaking
Or send a message. Sparring is always allowed.
Reference
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