Knowledge base

May 23, 2025

Why your newsletters or emails suddenly end up in spam

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You send a newsletter, an offer or just an important email to a customer.
And then … no response. No opens. Or even worse: you hear later that your mail ended up in the spam. 😩

Recognizable? You are not the only one.

Chances are it’s down to your email settings

Many SMBs do not have their e-mail domain set up optimally. And as a result:

  • Are mails not being delivered πŸ“­

  • Do they end up in the spam πŸ§ƒ

  • Or do they seem unreliable πŸ˜•

This is often because DMARC, DKIM or SPF are not properly set up. But what actually is that?

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Simply explained

πŸ› οΈ DMARC, DKIM and SPF are technical settings for your e-mail domain. They ensure that:

  • Your emails really come from you (and not from a scammer posing as your company)

  • Emails arrive neatly in the recipient’s inbox

  • Your domain is trusted by email providers such as Gmail, Outlook and others

Without those settings, your e-mail is like an uninvited guest: it may be allowed in, but is viewed with suspicion – or rejected altogether.

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What can you do?

Get a good check on your e-mail domain. Not an unnecessary luxury, especially if:

  • You regularly send out newsletters

  • You rely on e-mail for quotes, invoices or communications

  • You notice that customers are not receiving your emails

With a good DMARC, DKIM and SPF configuration, you ensure that your messages arrive as well as being taken seriously.

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🎯 Want to make sure your emails arrive properly?

Let us take a look at your settings with you – then you’ll know for sure.

πŸ‘‰ Schedule a short demo via alta-ict.co.uk/AppointmentMaking
Or just send a message if you’d like to spar.

Reference

ΒΉhttps://www.linkedin.com/posts/altaict_emaildeliverability-dmarc-microsoft365-activity-7330472463979470851-ZDXq

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