Challenges in Migrating to Teams Telephony and How to Solve Them

Migrating to Microsoft Teams Telephony can be a significant improvement for businesses, but it also comes with a number of challenges. Here are the main obstacles and how to overcome them:

1. Lack of Insight and Poor Planning.

• Challenge: Inadequate understanding of current infrastructure can lead to problems and increased costs.
• Solution: Use reporting and analysis tools to properly evaluate your current system and create a detailed migration plan.

2. Maintaining Security

• Challenge: The risk of data breaches and data loss during migration.
• Solution: Provide robust security protocols and encryption to protect data during migration.

3. User Acceptance

• Challenge: Employees may resist change, especially if they are used to existing systems.
• Solution: Provide comprehensive training and support to ensure a smooth transition and that users are familiar with the benefits of Teams Telephony.

4. Integration with Existing Systems.

• Challenge: Integrating Teams Telephony with existing systems can be complex and cause technical difficulties.
• Solution: Work with IT specialists and use compatibility testing to identify and resolve integration issues early.

5. Network performance

• Challenge: Teams Telephony requires a stable and fast Internet connection; an undersized network can negatively affect performance.
• Solution: Upgrade your network capacity and provide redundant connections to ensure uninterrupted service.

Direct Routing vs. Operator Connect

Direct Routing: Allows you to connect your own telecommunications provider to Microsoft Teams via a Session Border Controller (SBC). It offers flexibility and control over your phone system, but requires technical expertise and management.

Operator Connect: A new option where Microsoft partners with telecommunications providers to provide direct connections to Teams. This simplifies setup and management because the provider provides the infrastructure and support.

Practical Tips for a Successful Migration

• Planning: Start with a detailed plan that considers all aspects of the migration.
• Training: Invest in training for all users to accelerate adoption.
• Security: Implement strong security measures to protect data.
• Collaboration: Work closely with IT experts and vendors.
• Monitoring: Keep a close eye on progress and performance during migration.

By proactively addressing these challenges and implementing the right solutions, your organization can take advantage of the many benefits Microsoft Teams Telephony has to offer. If you have any questions or need help, feel free to contact us! 🚀📞