Case: How IIMG centralized its ICT environment with ALTA-ICT

The situation before ALTA-ICT

IIMG worked with a decentralized ICT environment: e-mail through an external hosting provider, data spread across different devices, with no central storage or backup. All management was done internally. This led to:

• inertia in systems and work processes

• lack of control over data access and backups

• difficulties in onboarding new employees

• risks in the event of incidents or outages, and no formalization of compliance

A change moment came: the desire to move to Office 365 with Teams, monitoring workstations, and easy integration of new employees.

Requirements and decision process

IIMG had the following requirements when selecting a new ICT partner:

• Quick and clear communication (“direct switching”)

• certified partner(ISO 27001, ISO 9001, NEN 7510)

• practical mindset: not just plan, but execute

They also examined other providers such as Fieldwork, OGD. Doubts existed mainly about the question, “Is what is promised being done?”

IIMG found ALTA-ICT through LinkedIn. The decisive factor was that ALTA-ICT showed from the first conversation that they can switch quickly, and that transparency in approach and implementation is present.

The implementation

The transition to ALTA-ICT went smoothly:

1. Microsoft 365 migration and setup – for mail, Teams, shared storage.

2. Backup solutions – automatic, centrally managed, with recovery options.

3. Modern workstation + workstation monitoring – so that performance, security and updates are checked.

4. Support and accessibility – there is a point of contact; questions are answered quickly.

The implementation phase was perceived as “excellent.” During the transition, attention was paid to minimal disruption and that employees could quickly continue with their work.

Results and added value

Since partnering with ALTA-ICT, IIMG is experiencing tangible improvements:

• Stability: systems work more consistently, less downtime.

• Data security: better security measures, centralized management of access, regular backups.

• Compliance: thanks to certifications from ALTA-ICT, IIMG can comply with relevant laws and regulations and deliver accountability.

• Time savings: employees need to spend less time on ICT problems; routine tasks run more smoothly.

• Lower costs: through efficiency, less downtime, fewer separate solutions.

• Better onboarding of new employees: new workstations are ready faster, access and security are pre-arranged.

A specific example: there was a disk space shortage on a workstation; ALTA-ICT anticipated, proactively alerted, found the cause, and resolved it without IIMG itself having to intervene for a long time.

In addition, accessibility and response time were rated “perfect.”

The importance of certifications

For IIMG, ALTA-ICT’s certifications (ISO-27001, ISO-9001, NEN-7510) are essential. They provide:

• assurance to customers and regulators that processes and security are in place

• clarity on who has access to what, and how incidents are handled

• a yardstick for quality and safety that is not just on paper, but applied practically

Evaluation and experience

IIMG greatly appreciates periodic evaluations; monthly moments are scheduled to:

• discuss system status

• see what needs to be improved or adjusted

• Plan ahead for security updates or compliance changes

This keeps the IT environment up-to-date, secure and aligned with current business needs.

Conclusion: why IIMG recommends ALTA-ICT

IIMG looks back on the choice of ALTA-ICT with great satisfaction. The combination of technical knowledge, certification, practical implementation and short lines of communication makes the investment quickly pay off in peace of mind, efficiency and confidence.

For companies hesitating between ICT partners: start with a conversation, ask questions about certifications, guarantees, and transparency. As IIMG experiences: those who work with ALTA-ICT do not get empty promises, but results.