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January 04, 2023

Busy-on-Busy call setup coming to Microsoft Teams this year

Microsoft never stops tweaking the communication platform for which it is so popular, which means the Teams app.

We have seen many improvements recently and many more are coming, as you are about to see in this article.

For example, the web version of Teams already features background effects and Live Captions. You can also use Viva Connections through the Teams mobile app.

And after promising to introduce an improved visual layout to Teams next month, Microsoft has plans to release another exciting feature in February.

Teams soon to offer better in-app call management

The software giant is now considering bringing one of its much-needed call settings to Teams users on both Windows and Mac.

Microsoft is now working on the Busy-on-Busy setting for end users, which we will see in our apps sooner than you might think.

This new call setting actually manages how incoming calls are routed when you are busy with an existing call or meeting.

Keep in mind that in a scenario where you are busy talking to someone else, you have a number of busy options to choose from:

  • You can have the calls come in
  • Playing a busy signal
  • Redirecting the conversation

In fact, these busy options are not entirely new to Microsoft Teams users, as administrators can already configure Busy-on-busy with a policy from the Microsoft Teams Admin Center.

Teams busy on busy

What will change next month, however, is that in addition to administrators, end users will also be able to manage their incoming calls when they are busy in an existing call, directly from the call settings in the Teams app.

Although not yet confirmed, the Busy-to-Busy Call setting probably defaults to Disabled, so you need to enable it yourself.

For now, the call settings in the Teams app allow you to add or remove agents, change your default microphone, speakerphone or camera, make a test call, set call answering rules and more.

But although Microsoft is targeting February to launch crowded options for Teams users for Mac and Windows, there’s always a chance the company will postpone it to later months.

Source: windowsreport

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