
Knowledge base
March 13, 2026
Business telephony Netherlands – what suits your business
Choosing business telephony doesn’t have to be complicated. Most Dutch companies end up with three options. The difference is mainly in cost, convenience and flexibility.
VoIP with hosted PBX
This is the classic solution. Ideal for small SMEs who just want to make calls without the hassle.
-
Lowest cost per user
-
No Microsoft licenses required
-
Works with landline phones or softphones
-
Fast and reliable
For companies up to about 10 to 15 employees, this is often the most logical choice.
Microsoft Teams with Operator Connect
If you already work in Teams and want to go live with telephony quickly, this is the easiest route.
-
No technical setup required
-
Provider takes care of everything
-
Everything in one environment
-
Little management
The disadvantage is that the cost per user is higher. You pay for convenience.
Microsoft Teams with Direct Routing
This is the most flexible solution. Suitable for growing organizations that want more control.
-
Own SIP trunk and provider
-
Flexible and scalable
-
Integrations possible with other systems
-
Often cheaper in the long run
A bit more complex to set up, though, so especially interesting if you are growing or have specific needs.
Briefly:
-
Cheapest → VoIP
-
Easiest → Operator Connect
-
Most control → Direct Routing
The right choice depends on how your team works, how much calling is done and where you are growing.
At ALTA-ICT, we don’t look at what we can sell.
We look at what fits your business, usage and budget.
Want quick clarity. Drop us a line and we’ll check with you.
Want to know more?
