How do I find the location of Microsoft Teams chat history?

Microsoft Teams is one of the most useful collaboration platforms that allow you to communicate effectively with your team members. You can even share files in real time with your team members while communicating with other employees. For security reasons, Microsoft automatically deletes chat history in Teams after a certain period of time, which is often inconvenient for users. Most users need access to their chat history to get accurate information.

Many questions are asked in the Microsoft Community Forums to find Microsoft Teams chat history. Users have posted questions like where and how to discover chat history in Teams, search for Teams chat in Office 365, and more. If you are also struggling to find the team chat history, this article can help you.

Microsoft Teams chat history is stored in a hidden file in the user’s mailbox, which cannot be accessed through Outlook or OWA. Moreover, the hidden files are not even accessible to users or administrators. However, there are several ways to access the team chat history, including Office 365 Group, Exchange Management Shell, etc.

Find chat history in Microsoft Teams

In general, Microsoft Teams data is stored in Exchange, Stream, Groups, SharePoint, and OneDrive for Business based on your Office 365 subscription and preferences. However, you can store the Teams data in third-party applications such as Dropbox and Google Docs if you enable these features.

Furthermore, different types of communication take place in Teams, such as:

  • One-to-one internal user chat
  • Chat one-on-one with external users
  • Chat within a channel
  • Meeting recordings
  • Voicemail messages
  • Let’s see where to find these chat items on your system.

1. One-on-one chat

The one-to-one chat history is stored in a hidden folder in your mailbox, which contains all conversations in the chat history, with each member having his or her copy of data. The purpose of this hidden folder is data retention, lawsuits and compliance. However, you can only recover this folder using Microsoft’s eDiscovery tool.

Go to the Security and Compliance Center, start the content search and search for the content in Teams chat with the date and other criteria. You will get a preview of the results in a minute or two to browse and verify your required data.

2. Search files in MS Teams

If you’re looking for files shared during the chats, they’ll be stored in a OneDrive for Business account in a folder that isn’t hidden. Any member with access to OneDrive for Business can easily access the files. The permission for file access is provided to each member individually by the administrator.
Whether you’re chatting with external members or with your own company, file storage and permissions are configured the same way.

3. Search non-chat channel data

When creating a Teams group in MS Team, an Office 365 group and a SharePoint site are automatically created within the group mailbox. With the SharePoint site, you can access a document library to find various shared documents. But finding the location of the SharePoint site is not easy.

The easiest way to find the SharePoint site for any team is to go to SharePoint from the File section. After opening SharePoint, copy the URL from your browser and create a permanent link for it.

Talking about the mailbox group in Office 365, it contains the emails sent to the team. Knowing where the email addresses and channels are stored can save you a lot of time.

4. Using Exchange PowerShell

Exchange Management Shell is a great way to find the Team chat history in a group mailbox created by Office 365. As mentioned above, every time you create a Teams group, an Office 365 mailbox is automatically created where chat history is stored. To find the team chat history for a specific mailbox, you can use the command below:

Get-mailbox – groupmailboxname | get-mailboxstatistics | select-object identity, itemsinfolder, foldersize

Running the above command will give you a report of what’s in that Teams mailbox and represents a folder called -\conversation\teamchat. In this folder you will find the chat history of the group. You can add this mailbox to your OWA and easily view the contents. However, if you don’t have permission to open the folder, run the following command:

Get-mailbox – groupmailboxname | get-mailboxfolderpermission

Note: This command is only valid for chat history from shared mailboxes and does not apply to the Microsoft Teams mailbox.

5. Make a backup

The best and ideal way to access Teams chat history is to create a backup for your Office 365 mailbox. Since Microsoft automatically deletes chat history from Teams, you can easily access it with a backup file. By creating a backup, you can access the chat history anytime, anywhere.

But creating a manual backup for Teams data isn’t easy. You should also create a full backup rather than a specific Teams backup using the manual approach. So, the ideal approach to backup MS Teams is to use an automated tool like Kernel Microsoft Teams Migration that allows you to backup specific data according to your requirements. You can migrate data between Microsoft Teams for easier access later. It is integrated with intelligent features and functionalities that allow you to easily select and backup Teams data in a certain way.

6. Conclusion

Microsoft Teams chat history is essential for any user to access and view the required data. But due to Microsoft’s security policy, chat history is deleted and stored in hidden folders in Office 365 groups, OneDrive for Business, or SharePoint. In this article, we’ve discussed effective methods you can use to find and access Team chat history. In addition, we also have an automated solution that can be used to Teams data backup to make.

Source: nuclear technologies

Microsoft Teams Chat
Published on
Aug 27, 2021
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